Water flow has dropped
Usually a choked sediment or carbon filter, a tired membrane, low inlet pressure or a failing pump. We test rather than guess.
Water Purifier Services across Mumbai & Thane
Installation, repair, genuine spare parts, annual maintenance contracts and new purifier sales — for every major brand, and for Kangen water ionizer machines that almost nobody else will touch.
Service 01
New RO, UV & UF installation
A purifier installed badly will give trouble for years. Most of the "faulty" units we are called out to were simply never set up correctly.
We handle the whole job: choosing the right position, wall mounting on a solid fixing, tapping the inlet, running the drain line, fitting the pressure and auto-shutoff arrangement, flushing the new filters through, and testing the output TDS before we leave. You get the reading written down so you know what "normal" looks like for your machine.
- Installation of units bought anywhere — from us, from a showroom, or online
- Under-sink, countertop and wall-mounted arrangements
- Relocation when you move house or refit a kitchen
- Initial TDS reading recorded and explained
What it costs: quoted before we start. The price depends on the unit and how much plumbing the position needs, so send us a photo of where it will go on WhatsApp and we will tell you the figure up front.
Service 02
Repair & maintenance for all types of purifier
We diagnose the actual fault rather than replacing parts until the symptom goes away. It is faster, and it costs you less.
Leaking from joints or base
Cracked elbows, perished O-rings, a split filter housing or an over-tightened fitting. Left alone, a slow leak damages cabinets and electrics.
Tank will not fill
Float valve, solenoid valve, low-pressure switch or a blocked line. Common, and usually inexpensive once identified correctly.
Bad taste or smell
Overdue carbon filters, a tank that needs sanitising, or biofilm in the tubing. We clean the system properly, not just swap a cartridge.
Noisy or continuously running pump
Air in the line, a stuck check valve, or a pump nearing the end of its life. We tell you honestly whether it is worth replacing.
UV lamp or indicator faults
Lamp replacement, ballast checks, sensor and indicator faults on UV and UV+UF units across all brands.
What it costs: quoted before work begins — it depends on the machine and the fault, and parts are charged separately at cost. There is nothing to pay if you decide not to proceed after diagnosis. Message us the model number and the symptoms and we will price it before travelling.
Service 03
Filter & spare parts replacement
Genuine parts only. Cheap duplicate cartridges are the false economy we see most often — they choke early, strain the pump, and cost more over a year.
Parts we carry and fit for all major brands:
- Sediment, pre-carbon and post-carbon cartridges
- RO membranes and UF membranes
- UV lamps, quartz sleeves and ballasts
- Booster pumps, SMPS units and solenoid valves
- Float valves, check valves, tubing, elbows and taps
- Storage tanks and mineral or alkaline cartridges
We show you the old part, tell you why it failed, and fit the replacement on the spot. Nothing is replaced without your agreement.
How often do filters actually need changing?
| Sediment filter | 6–9 months |
|---|---|
| Pre-carbon filter | 6–9 months |
| Post-carbon filter | 9–12 months |
| RO membrane | 2–3 years |
| UV lamp | About 12 months |
These are guides for typical Mumbai municipal supply. Buildings running on borewell or tanker water need changes sooner. We check the condition of the parts and your water's TDS rather than replacing on the calendar — which is exactly what a maintenance contract is for.
Service 04 — our most valuable plan
Water purifier AMC in Mumbai — annual maintenance contracts
An AMC is the difference between a purifier that quietly works for a decade and one that hands you a bill every few months. Scheduled services, free labour, priority booking and no surprise charges — for every brand.
Service AMC
Quoted per machine
Best if your purifier is fairly new and still under a parts warranty.
- 3 scheduled services a year
- All labour included
- Unlimited breakdown call-outs
- Full system clean and TDS test
- Priority booking
- Filters and parts charged at cost
Most popular
Comprehensive AMC
Quoted per machine
Everything covered. The plan most families end up choosing.
- 4 scheduled services a year
- All labour included
- Unlimited breakdown call-outs
- Sediment, pre-carbon and post-carbon filters included
- RO membrane included once in the year
- UV lamp included where fitted
- Priority same-day response
Commercial & ionizer care
Quoted per site
Offices, shops, clinics, societies — and Kangen water ionizer machines.
- Service schedule built around your usage
- Multiple units on one contract
- Ionizer descaling and filter schedule
- Invoicing to suit your accounts
- Named technician who knows your machines
Why we quote rather than publish a price
AMC cost depends on the machine. A compact domestic RO, a high-capacity unit, a commercial system and a water ionizer all need different service intervals and different parts, so a single advertised figure would be wrong for most people who read it.
Send us your brand and model number on WhatsApp — it is printed on a sticker at the back or base of the machine, and a photo is enough. We will come back with a plan and a fixed annual price for your machine, with nothing left to be added later.
Worth knowing
Why an AMC usually works out cheaper
Over a year, a purifier looked after properly costs less than the same purifier looked after only when it goes wrong.
Paid one at a time, the pieces add up: three or four service visits, a set of sediment and carbon filters, and a membrane when it is due. Put on a contract, the same work comes at a single annual price, and you are not deciding whether to postpone a service every few months.
The larger saving is the repair you never have. A choked sediment filter makes the pump work harder until it fails, and a pump plus fitting costs considerably more than a year of maintenance. Most of the expensive call-outs we attend started as a filter someone left in place too long.
Send your model number on WhatsApp and we will tell you what the contract costs for your machine, and what the same work would cost paid separately, so you can judge it for yourself.
What is covered — and what is not
Covered on the Comprehensive plan: scheduled servicing, all labour, breakdown visits, sediment, pre-carbon and post-carbon filters, one RO membrane, the UV lamp where fitted, system sanitising and TDS testing.
Not covered on any plan: damage from voltage spikes, flooding or physical impact; complete replacement of the unit; plumbing work beyond the purifier itself; and parts not listed in your plan, such as a booster pump or storage tank.
Anything outside your plan is quoted to you first. Nothing is ever fitted and billed afterwards.
What a scheduled service involves
- Full inspection — housings, seals, tubing, tank, pump and electrical connections.
- Clean and sanitise — housings cleaned, tank sanitised, tubing flushed.
- Parts replaced — anything at the end of its life, included on the Comprehensive plan.
- Test and record — flow, pressure and TDS tested, next service date set.
Service 05 — our speciality
Kangen water machine service & spare parts
The capability that sets us apart. We service and maintain Kangen water ionizer machines as an independent service provider, and we keep the commonly needed spare parts in stock.
Complete installation and setup, servicing and maintenance, cleaning and descaling, filter and spare parts replacement, and fault diagnosis — handled start to finish rather than referred elsewhere. Owners come to us from across Mumbai because there are very few alternatives.
Safe Water Service is an independent service provider. We are not an authorised, official or certified Enagic dealer or distributor and are not affiliated with Enagic.
Service 06 — Home visit service
You should not have to unmount a purifier and carry it anywhere. Our technician comes to you with the common spares already in the bag, which is why most jobs finish in a single visit.
You get a time slot rather than a vague "sometime today", and a phone call before the technician arrives. We work across Mumbai and Thane — see our main service areas.
Service 07 — New water purifier sales
Tell us your family size, your building's water source and your budget, and we will recommend something honest. Often that is a mid-range unit rather than the most expensive one on the shelf.
We install what we sell and we service it afterwards, so we have no interest in putting the wrong machine in your kitchen. Ask us about the difference between RO, UV and UF for your particular water — it matters more than the brand.
Costs, contracts and cover
Service & AMC questions
What does a water purifier AMC include?
Our Comprehensive AMC covers four scheduled services a year, all labour, and the filters and parts listed in the plan — including the RO membrane once during the year. The Service AMC covers scheduled visits and labour, with parts charged at cost. Both plans include priority booking and unlimited breakdown call-outs for the whole contract period.
How much does a water purifier AMC cost in Mumbai?
There is no single figure, because the cost depends on the machine. Service intervals, filter sizes and parts differ between a compact domestic RO, a high-capacity unit, a commercial system and a water ionizer, so any price we advertised would be wrong for most people reading it.
Send your brand and model number on WhatsApp — it is on a sticker at the back or base of the machine, and a photo is enough. We will reply with a plan and a fixed annual price for your machine. Quotes are free and there is no obligation.
Is an AMC actually cheaper than paying per visit?
For most households, yes. Three or four service visits paid one at a time, plus a full set of filters and a membrane when it falls due, normally adds up to more than the same work on a contract. The bigger saving is the repair you avoid — a choked filter left in place is what burns out a pump, and that is a far larger bill. Ask us for your machine's figures on WhatsApp and you can compare the two yourself.
What is not covered by the AMC?
We would rather be clear about this. The plans exclude damage from voltage spikes, flooding or physical impact; the cost of a full unit replacement; plumbing work outside the purifier itself; and parts not listed in your plan. Nothing outside the plan is ever charged without telling you the price first.
Can I take an AMC on an old purifier?
Usually yes, whatever the brand and however old the machine, as long as it is in working order and spare parts are still available for it. We will inspect it first. If the unit is genuinely at the end of its life we will tell you that instead of selling you a contract on it.
Do you offer AMC for Kangen and other water ionizer machines?
Yes, quoted per machine rather than at a fixed rate, because service intervals and parts differ from an ordinary RO unit. Tell us the model and we will put together a care plan covering scheduled servicing, descaling and filter replacement.
How much does RO water purifier service cost in Mumbai?
It depends on the machine and on what is actually wrong with it, so we do not quote a flat rate. What we do promise is that you hear the full amount — labour and parts together — before any work begins, and that there is nothing to pay if you decide not to go ahead after we have diagnosed the fault. Send us your brand and model number on WhatsApp with a description of the problem and we will give you a price before anyone travels.
Talk to a technician, not a call centre
Tell us the brand, the model and what it is doing. We will tell you what is likely wrong and roughly what it should cost — before anyone travels.